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Main Pool with lounge chairs at Crowne Paradise Club

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Frequently Asked Questions

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To assist with planning your stay at Crown Paradise Club All-Inclusive Resort Puerto Vallarta, please find answers to our most frequently asked questions below. For more information or assistance, contact the resort today.

General Hotel

We are located in the largest bay in Mexico, Banderas Bay, in the municipality of Puerto Vallarta, in Jalisco state. The address is: Paseo de las Garzas No. 3, Zona Hotelera Norte. More details: next to the Integral Port Administration (API in Spanish) where cruise ships dock when visiting Puerto Vallarta.

If you arrive to Lic. Gustavo Díaz Ordaz International Airport, we suggest you to take an authorized taxi. The taxi booth is located in the baggage claim zone; once you hire the taxi, just keep following the exit route and you will identify them quickly; they are white. The cost of the service is $500 Mexican pesos in a car for 4 people, and the ride to your hotel takes 10 minutes.
You will also find yellow taxis that are cheaper, costing around $150 Mexican pesos in a car for 4 people. You can find them right outside the airport on the main Francisco Medina Ascencio avenue, below the pedestrian bridge.
If you are arriving to Puerto Vallarta by bus, we suggest you take a taxi; you will find them just at the exit of the bus station. The cost of the service is around $150 pesos by car for 4 passengers and you will arrive at your hotel within 15 minutes.

The telephone number is: 322 2266868 our operator will be happy to connect you with the department or area you want to be in contact with.

Your vacations include the following services: food, unlimited international and local beverages, non-motorized entertainment, tips, taxes and WIFI services.

The hotel provides services that are not included in your rate, with an extra cost, such as:

- Food room services.
- Mini bar second stocking on the same day.
- Laundry service.
- Local, international and cell phone calls.
- Medical assistance.
- Wine menu.
- Prime dishes such as lobster.
- Private babysitter.
- Massage and facial services.
- Wheelchair service.
- Tours in the region and transportation.
- Private events for special occasions such as romantic private dinners.
- Checking-out after (12:00 pm)
- Breakfast, if you arrive at the hotel before 11:00 am

This is a non-smoking hotel but we have special areas located in the best zones so all our guests can enjoy the views and the entertainment.

El Malecón waterfront. The main attraction and the most popular coastal walk for locals and tourists. The hotel is only 15 minutes away and you can take a bus just a block away from the hotel. Please mention that you are heading to “el centro” on the main Francisco Medina Ascencio avenue, or you can get a taxi at the hotel for 4 people max that would cost you $85 pesos.
Marina Vallarta. The second most popular attraction where you can find a variety of restaurants and bars for all tastes and budgets, with luxury boats as a backdrop. You can take a taxi from your hotel for 4 people that costs $85 pesos, or take a local bus to Marina Vallarta costing $7.50 pesos per person.
Maritime Terminal. Most tour boats set sail from the Maritime Terminal, and you can reach Door 9 on foot since we are beside it.
Galerias Mall. Here you will find famous department stores, cinemas, casinos and restaurants. It is a 10 minutes northbound walk from the hotel.
Peninsula Mall. The favorite point for financial institutions because there are many banks, plus the Canadian consulate, one of the most famous coffee shops in the world, and nightclubs. It is a 15 minutes southbound walk from the hotel; you will actually find it before reaching La Isla Mall.


You can book by calling us at 800 900 0 900, or on our website: www.crownparadise.com It is important to keep in your mind the date you are intending to book for visiting us because our fees and promotions are based on the availability that our system indicates in real time, so we can offer you a more realistic fee.

The standard room the maximum number of people allowed is 2 adults and 2 children up to 12 years. From 13 years old is considered an adult. In Family Rooms, the maximum allowed is 2 adults and 3 children under 12 years of age and in the Honeymoon Suites, a maximum of 2 adults.

Children from 0 to 5 years old are welcome for free; however, children from 6 to 12 years old do pay*.

*See for further details.

Our family rooms are ideal for you, as long as children are not older than 12. If one or more are older than 12, we suggest you to book two rooms for more comfort.

We offer different payment methods; cash is one of them. So, we invite you to call us at 1800 900 0 900 so we can give you the proper bank information in order to make a cash deposit for your stay.
Another option is to make monthly payments free of interest, specially from these banks: Afirme, BanBajio, Banca Mifel, Banco Ahorro Famsa, Banorte, IXE, Banjercito, BanRegio, HSBC, Scotiabank, Santander, BBVA Bancomer* and Banamex* once you arrive in the hotel.
*We kindly ask you to call our call center to make the charge with our MSI promotion.

Of course you can! However, due to our laws, you must show your ID at the desk and the current exchange rate will be taken as a reference.


Due to the design and structure of the property, most of the rooms have a garden and / or pool view; However, the view is amazing!

In each room we offer the following amenities:

- The servibar is refilled once a day with: 4 bottles of 6The minibar is restocked once a day with: 4 600 ml bottles of water, 4 cans of beer, 2 200 ml juice containers, 2 regular colas, 1 light cola, 1 flavored soda, 1 600 ml bottle of mineral water.
- Iron.
- Ironing board.
- Hairdryer.
- Bath amenities, such as: shampoo, body cream, soap and a bathing cap.
- Towels: for bath, hands and face.
- Safe with personalized key.
- Vanity mirror with magnifying and regular sides.
- Hangers for pants and clothes.
- Alarm clock.

We also offer amenities at no extra cost that you can request through our Operator, such as:

- Coffee maker with service for two cups.
- Shoe polisher.
- Sewing kit.
- Dental kit (toothbrush and paste).


The Crown Paradise Club Hotel has 1 buffet restaurant for breakfast, lunch and dinner and 3 restaurants with special menus for dinner such as:

- La Palapa, our main buffet restaurant.
- Fujiyama, our specialty restaurant with an oriental menu.
- Sans Souçis, our specialty French a la carte menu.
- La Piazza, Italian food specialties with a la carte menu service.

La Palapa, buffet restaurant
Breakfast from 7:00 am to 11:00 am.
Lunch from 1:00 pm to 4:00 pm.
Dinner from 6:00 pm to 10:30 pm.
Seating times for specialty restaurants:
6:00 pm, 7:00 pm, 8:00 pm, 9:00 pm and 9:30 pm.

In order to help our colleagues in the restaurants offer you a more personalized service, prior reservations must be done in the restaurant of your choice at least one day in advance from 3:00 p. m. onward. Please note that you can also call ext. 22/49 the same day from 8:00 a. m. to 2:00 p. m., however your reservation will depend on availability in the requested restaurant.

For dining in the specialty restaurants, the following dress code must be observed:

- Closed shoes.
- Long sleeved, ¾ or short sleeved shirts.
- Long pants or linen/cotton dress Bermuda shorts.

- Heeled sandals or closed shoes.
- Dress, short or long slacks.
- Light or dress blouse.

Of course there are! We have our Tutuch snack area that opens from midday to 6:00 pm where you can find a great variety of snacks such hamburgers and fresh fruit.
Our Midway smack place opens from 4:00 pm to midnight, where you can enjoy a delicious burrito.

We have 5 bars in the hotel, ready to offer you a great variety of national and international beverages: - Lobby bar. Lobby bar. Located in front of the reception and open from 10:00 am to 11:00 pm
- Pool bar. Located in front of our main pool and open from 11:00 am to 6:00 pm.
- Club Caribe. Located next to the adults only pool and open from midday to 6:00 pm - Tiki Beach Bar. Located next to the beach and open from 10:00 am to 12:00 am.
- Collage Bar. Located in front of our main pool and open from 6:00 pm to 1:00 am.

Is there a 24-hour bar service? Is there vegetarian food? r57: The last bar closes at 1:00 a.m., but you can request the servibar service through Room Service; this only includes mini bar drinks, at a cost of $70.00 pesos for the service.
El último bar cierra a la 1:00 a. m. pero, a través de Room Service puedes solicitar el servicio de servibar, este solo incluye las bebidas de minibar con un costo de $70.00 pesos por el servicio.

Our buffet restaurant offers a vegetarian and salad bar, as well as sugar and gluten free bread. If you have a more restrictive or special diet don’t hesitate to ask your waiter for the dish you would like and our team of chefs will prepare it especially for you. We also recommend you approach the concierge desk so our colleagues there can help you advise the Food and Beverage department about your dietary restrictions.


Every hotel facility is designed for the sole purpose of allowing each family member to have fun and enjoy their vacations; that´s why we have a pool for each of them:

- Aquapark. Our famous pool for the little ones; ages from 4 to 12 years. Access starts at 9:00 am and ends at 7:00 pm; in the summer it is open until 8:00 pm.
- Club Caribe. Our prime area for adults that has a hot tub and bar. Open from 8:00 am to 9:00 pm.
- Infinity. Our pool for you to have fun with a variety of games organized by our sport and entertainment teams. Access is from 8:00 am to 9:00 pm.
- Central. Our pool for you to relax in a quiet atmosphere.

Yes! The little ones can have fun in Kids Paradise from 10:00 a.m. until 5:00 p.m. and enjoy our fun-filled activities program; they can also enjoy our zipline every day from 9:00 a.m. to 11:00 a.m.

Of course! We have a special area for babies from 18 months to 3 years of age called Baby Paradise, where they can enjoy children’s movies, story tellers, educational games and a rest area (with cribs).
Opening hours are from 9:00 a.m. to 4:45 p.m. and 6:00 p.m. to 9:45 p.m.; on Saturdays opening hours are from 9:00 a.m. to 4:45 p.m.

 Absolutely! Our Jetix club is equipped with X-box consoles, an air hockey table, table football, a ping pong and pool table. It is open from 6:00 pm to 1:00 am; they can also use our multipurpose court to play soccer, volleyball, and basketball. the equipment is provided by our entertainment and sport teams in the information center.

We have recreational activities for adults such as kayaking, morning yoga sessions and family tennis classes in our court from 8:00 am to 6:00 pm.
We also offer themed shows in the evening for the whole family starting at 9:00 pm to 10:00 pm from Tuesday to Sunday in our Nitro Club theater; or why sing like an artist in our karaoke bar for adults. It starts from 10:00 pm to 11:00 pm, Wednesdays to Saturdays, also in the Nitro Club.

Of course. Our Nitro Club is open as a discotheque from Thursdays to Saturdays, open from 11:00 pm to 2:00 am and it is only for adults. From Sunday to Wednesday our Collage Sport Bar offers entertainment and fun for the whole family up to 1:00 am.

Once you arrive, our staff members will give you a written program called Crown News, where the shows of the week, restaurants and main attractions schedules are mentioned.


Of course; we have a connectivity room available from 6:00 a.m. to 9:00 p.m. for guests who arrive before check-in time, which is at 3:00 p.m. It can also be used by guests whose flight is scheduled to leave after check-out time at 12:00 p.m.
This area is equipped with showers, toilets, bathroom amenities (towels, soap, shampoo and body cream), flat screen cable TV, water dispenser, air-conditioning and lockers.

Our concierge team will be happy to organize your private event, such as a romantic dinner, marriage proposal, etc. You can contact us prior to arrival at this e-mail: conciergeclub@crownparadise.com or give us a call to the hotel, extension 1696.

Our concierges are located next to the reception, they are the ones specialized in customer support to ensure an unforgettable experience. Also, they will offer assistance with hotel services, local services and if you require something special such as: flowers, a romantic dinner, or birthday parties. They will be happy to assist you.

Unfortunately, we do not have this service, however, there are two MULTIVA ATM machines in the hotel
One of them charges $5.80 USD (tax included) per withdrawal and an additional 10% commission based on the amount withdrawn. This ATM machine only accepts international cards issued outside Mexico.
The second ATM machine cashes Mexican pesos (MXM) and charges $34.80 pesos (tax included) for national cards and $75.00 pesos (tax included) for international cards issued outside Mexico. To check your balance, the commission charge is $11.60 pesos (tax included).

Our Concierge team will be happy to help you organize a private event (birthday, anniversary, romantic dinner or marriage proposal). Just send us a message before you arrive, to: conciergeclub@crownparadise.com or call us at: (322) 226 6868, ext. 1696, to request the service.

We will be happy to share our promotions and special events with you before you visit us. We invite you to send us an e-mail on our website www.crownparadise.com, with complete details.

Yes, the hotel does have cribs! We also have baby fences to place in your room for free; however, we invite you to advise us when booking because baby fences are subject to availability.

We have a spa called Acqua di Mare where you can reserve (at an extra cost) different services such as massages and beauty salon services; we also have a hydrotherapy area to make your vacations totally unforgettable.
Ask for our monthly promotions and book through the Concierge at: (322) 226 6868 ext. 1696.

Yes, we offer a Day Pass from Sunday to Wednesday (subject to availability). This costs 1,200 Mexican pesos for adults and $600 Mexican pesos for children from 6 to 12 years of age. It includes: food, unlimited domestic and imported drinks, non-motorized activities, access to all hotel facilities (except adults only hotel and guest rooms) and towel card. Access is from 9:00 a.m. to 5:00 p.m. or 10:00 a.m. to 6:00 p.m.
If you live in the Banderas Bay or Puerto Vallarta areas, you may enjoy a special rate by presenting an official I.D. showing your home address.